Frequently Asked Questions about Supported Independent Living (SIL) at Etan Healthcare Accommodation

Welcome to Etan Healthcare Accommodation! We understand that transitioning to a new living arrangement can raise various questions. To make this process smoother, we've compiled some common queries that participants often ask us:

1. How does Etan provide 24/7 support?

At Etan, we've designed a support system that ensures you have assistance around the clock. Our support teams operate in shifts from 8 am to 4 pm and 4 pm to 8 am. We strive to accommodate your unique schedule, ensuring your needs are met promptly and efficiently.

Etan is dedicated to helping you build essential daily living skills. We collaborate with you on meal preparation, planning, and household tasks. From creating a shopping list to going on weekly shopping trips and maintaining your health and wellbeing.

2. What about utilities and living expenses?

You're covered! Whether you choose to rent your own place or stay in accommodation provided by Etan, we've got you sorted. For those in our accommodation, a fixed weekly rent of $300 covers all bills, internet, utilities, and even your weekly food allowance. If you opt for an independent rental, we'll handle all bills and provide a weekly food allowance.

3. How will transportation be arranged?

We've got something special for you – your very own "Transport Solution." Our support workers will utilize this service to ensure you get to school, appointments, and community outings conveniently.

4. How is medication management handled at Etan?

No worries about pharmacy visits! We've partnered with Kiara Pharmacy to streamline your medication needs. They'll pack and deliver your prescriptions right to your doorstep every fortnight, eliminating the hassle of waiting in lines or dealing with scripts.

5. I want to work, but I'm having difficulty finding a job or don't have employment funding.

If you're eager to work but facing hurdles in finding a job or lacking employment funding, Etan is here to support your aspirations. We believe in your potential for growth and achievement. Simply let us know your career goals, and our dedicated support workers will actively assist you in honing your skills. Whether it's job applications or exploring entrepreneurial ventures, we're committed to helping you take the next step in your professional journey

6. I've had bad experiences with several providers, and despite their initial promises, they often fall short. How does Etan distinguish itself in delivering on its commitments?

While perfection may elude any provider, Etan stands apart as more than a conventional support service – we're a nurturing family. Our core values revolve around individualized care, fostering personal growth, and cultivating meaningful connections. Emphasizing the vital role of communication, we uphold regular weekly dialogues with relevant stakeholders to address both successes and challenges. Unlike providers who make grand promises, our commitment at Etan is simple yet unwavering – to passionately care for you. This means delivering a service devoid of labels like clients or support workers, instead fostering a relationship built on equality between two individuals.

7. My previous provider had difficulties collaborating with other stakeholders in my care.How does Etan approach collaboration and communication with other professionals involved in my support?

At the heart of our approach is teamwork, with every stakeholder in your care sharing a common goal – your 'best interests.' At Etan, we recognize the value of collaboration and understand that while we are the experts in service delivery, other experts play crucial roles. We actively engage with experienced professionals in your care such as Occupational Therapists, Positive Behavior Specialists, Recovery Coaches, Psychologists, and other clinicians. Working seamlessly together, we provide regular updates, seek their insights, participate in training, and welcome advice on how to enhance our support for you. Your best interests are our top priority, and our commitment lies in maintaining effective teamwork for your overall well-being

8.. What if things don't work out with Etan?

Communication is key. If any aspect isn't meeting your expectations, let us know, and we'll work together to find a solution. We collaborate closely with your support network to ensure everyone is aligned with your best interests. If, for any reason, you decide to explore other options, we'll support you in making that change.